Dog Poop Cleanup Service FAQs
Check out some of the questions we routinely hear from clients.
To ensure 100% satisfaction, customers are not charged for their scoop until after the service is complete. We will keep a card on file for your account, and it will be charged one business day after each cleaning we perform for you.
We do! If you would like a one-time service visit for a party or social gathering, please contact us at least 3 business days prior to your event. Pricing may vary.
We ensure 100% satisfaction from our clients! If for any reason you are unhappy with any work performed, contact us within 24 hours of your cleaning at (469) 405-7667 or e-mail us at firstname.lastname@example.org. We will return to the yard within 24 hours to re-DOO the job, otherwise we will issue you a credit for the visit.
We are licensed and fully insured. For our customers’ peace of mind, we also never use third-party contractors—all of our pooper scoopers are background checked and drug tested before joining our team.
Yes! Even in the winter, dogs will still poop, so we will still scoop. We want to make sure you have a clean yard for your dogs at all times.
To allow our pooper scoopers to have time with their families, we do not offer pickup services on the following holidays:
- New Year’s Day
- Memorial Day
- Independence Day
- Labor Day
- Black Friday
- Christmas Eve
If your service date falls on a holiday, we will contact you the week before to discuss scheduling changes. Due to our scooper work load on holiday weeks, we may skip (rather than reschedule) cleanings that fall on a holiday. If you will be out of town for the holidays, please notify us at least one week in advance so that you will not be charged for any visit(s) that week.
Our pooper scoopers need access to your yard on the day of service. If we cannot enter your yard and perform our service because the gate is locked, you will still be charged for the trip. If you prefer, we can loan you a combination lock for the gate at no charge to you.
In most cases, yes. Most dogs love the attention from when we visit, and our pooper scoopers love interacting with them! However, if your dog displays aggressive behavior and won’t allow us to enter your yard, we will notify you and return to the space once the dog is restrained or confined. If we cannot reach you within a reasonable time frame while our team is at your yard, you will still be charged for the cleaning and the rest of your visit will have to be skipped.
Absolutely! As long as your dog won’t be using the yard, just give us at least 24 hours’ notice and we’ll skip the visit. If you will be out of town during a holiday week, please make sure to notify us at least one week in advance.
We generally continue service in most types of weather. However, if heavy rain or lightning prevents us from visiting your yard, most times we are able to make up the work later on that week. Since snow can linger, situations may vary. Please see our service terms & conditions for more details on our weather policy.
It will no longer be on your property! We take the waste with us and dispose of it according to local health & sanitation regulations.
In order to keep our prices low, we arrange the days of our weekly routes based off of geographical location (much like how your trash service operates). For this reason, we cannot guarantee a regular service day for you if our team is not in your area that day. However, if you have a special one-time event or party that will require a cleaning to be more specifically timed that week, please reach out to our team as far in advance as possible at (469) 405-7667 and we will try our best to accommodate your request.