Service Terms & Conditions

  • As a customer, you are responsible for the following:
    • Allowing access into and out of the yard
    • Confining your pet (if they are aggressive) from the yard on date of service. If we cannot enter your yard or your pet will not allow us to, you will still be charged for the service trip and your service will be resumed on its next scheduled date.
  • Area to be Serviced must be free of excessively tall grass, leaves, snow and debris for our re-DOO guarantee to be effective. Although we will make every effort to make your yard 100% clean, our pooper scoopers understandably cannot clean what they cannot see. If our team feels the visibility of your yard may be a concern, we will notify you.
  • Billing statements will be e-mailed at the end of each month after services are rendered. To ensure 100% satisfaction, customers are not charged for their scoop until after services are complete. Billing charges will be based off of the number of visits from the previous month. Payment will be due by the 15th of the month after services were rendered.
  • A late fee of $5.00 will be applied on the 16th of the month to an account with an unpaid balance due. On this date account service will be suspended and will not be resumed until payment is rendered. Accounts that are delinquent for over 45 days will be assessed a $20 collection fee and be sent to collections.
  • Inclement weather may make it dangerous or impossible for our team to make a scheduled cleaning. In this event, we will be responsible for servicing your yard as soon as possible. If we are unable to make up that visit, a charge of only 1/2 the regular fee will apply due to the added time required during the next cleanup.
  • A $35.00 fee will be charged on any returned check.
  • If for any reason your pet(s) will not be using the yard for a certain period (i.e. vacation, illness, etc.) and you do not wish to be charged for an unnecessary visit(s), please call at least 24 hours in advance to suspend service.
  • Super Scoopers assumes no liabilities for damages to yards, gates, pets or other properties.
  • Fees and Promotions are subject to change at any time. On this rare occurrence, we will notify you at least two (2) weeks prior to any changes.
  • Either party may terminate service at any time. To terminate service, please e-mail servicerequest@superscoopers.com or call (502) 350-9173. Unpaid balances are due within 15 days.
  • By initiating service, both parties agree to the above terms and responsibilities and you give Super Scoopers permission to enter your premises to perform services.