Service Terms & Conditions

  • As a customer, you are responsible for the following:
    • Allowing access into and out of the yard
    • Notifying our team if there is a change in the number of dogs using the yard
    • Confining your pet (if they are aggressive) from the yard on date of service.
      Please note: If we cannot enter your yard or your pet will not allow us to, you will still be charged for the service trip and your service will be resumed on its next scheduled date.
  • Area to be serviced must be free of excessively tall grass, leaves, snow and debris for our re-DOO guarantee to be effective (though this is not a requirement for us to scoop your yard). Although we will make every effort to make your yard 100% clean, our pooper scoopers understandably cannot clean what they cannot see. If visibility is a concern, you will be notified on your scoop ticket.
  • Our Re-DOO guarantee: We ensure 100% satisfaction from our clients! If for any reason you are unhappy with any work performed, please contact us within 24 hours of the visit at (502) 350-9173 or e-mail brian@superscoopers.com. We will either return to the yard to re-DOO the job or else give you a credit for the visit that week.
  • Billing:
    • A card is required to be on file to start services.
    • The card on file will be charged within 2 business days after the initial scoop.
    • After the first cleaning, invoices will be issued on the 1st of the month for the previous month’s visits. Cards are charged on the 2nd to give clients time to review their invoice.
    • If a card is declined, services will be immediately suspended until payment is rendered.
    • A late fee of $8.00 will be applied on the 16th of the month to any account with an unpaid balance due.
    • Accounts with missed scoops due to unpaid bills may be subject to a higher fee on the first resumed visit after bill has been paid (to account for extra accumulated waste).
    • Accounts that are delinquent for over 45 days will be assessed an additional $20 collection fee and sent to collections.
  • Pricing and promotions are subject to change. In the rare event that this occurs, you will be notified at least two (2) weeks prior to any changes.
  • Severe weather may make it hazardous for our scoopers to be outside to complete all scheduled visits for a day. When this occurs, you will be notified by our team if your cleaning will be missed. Missed scoops will be rescheduled later in the week, if possible. If a scoop cannot be made up that week, only a 1/2 charge of the regular fee for that visit will apply due to the extra time needed during the next scooping.
  • In times when your dog(s) will not be using the yard (e.g. vacation, illness) and you would like to avoid paying for an unnecessary visit, please notify us at least 24 hours in advance if you would like a cleaning to be skipped.
  • Super Scoopers does not assume any liability for damage made to gates, yards, pets or any other property.
  • Either party may terminate service at any time. To terminate service, please e-mail servicerequest@superscoopers.com or call (502) 350-9173. Upon termination notification, your final invoice will be released to you. Your card on file will be charged for the final invoice one business day after its release.
  • By initiating service, you agree to the listed service terms and conditions and give Super Scoopers permission to enter your premises and perform services.