Sales & Customer Service Representative – Full Time

Super Scoopers – Frisco, TX

Position Summary

Super Scoopers is seeking a motivated, outgoing, and results-driven Sales & Customer  Service Representative to help grow our residential and commercial pet waste removal services. This role is responsible for generating new business, building and maintaining relationships with homeowners, property managers, HOAs, apartment communities, and commercial clients, and helping prospective customers understand the value of our services. The ideal candidate is self-motivated, comfortable with prospecting, and passionate about delivering exceptional customer service. The sales representative will be primarily responsible for consultative selling, relationship building, and achieving sales goals, in addition to assisting with customer service in the office.

Responsibilities

• Generate new residential and commercial leads through digital inquiries, networking, referrals, community events, and occasional door-to-door material distribution.
• Follow up promptly with inbound leads.
• Accurately provide pricing and scheduling information to prospective clients
• Prepare and present service proposals and quotes for residential and commercial service sign-ups.
• Build relationships with homeowners, HOA boards, veterinarian offices, animal rescue organizations, real estate agents, and commercial property managers.
• Educate prospects on Super Scoopers’ services, pricing, scheduling and satisfaction guarantee.
• Maintain accurate records in the company CRM.
• Meet or exceed monthly sales goals and key performance metrics.
• Coordinate with operations to ensure a smooth customer onboarding experience.
• Attend local networking events, trade shows, and community meetings as needed.
• Identify upselling opportunities with existing customers.
• Monitor local market conditions and competitor activity.
• Represent Super Scoopers professionally in the community.
• Support office staff with client billing and follow-ups, as needed

Qualifications

• 1+ years of sales experience preferred.
• Experience in service-based, home service, property management, or B2B sales is a plus.
• Excellent verbal and written communication skills.
• Strong organizational and follow-up abilities.
• Comfortable and confident speaking to clients and prospective leads by telephone
• Self-motivated with the ability to work independently.
• Comfortable with prospecting and handling objections.
• Basic computer proficiency, including navigating a CRM and Microsoft Office or Google Workspace.
• Clear background check and drug screening
• Valid Texas driver’s license and reliable transportation.
• Ability to travel throughout the DFW area.

Preferred Characteristics

• Positive attitude and strong work ethic.
• Competitive and goal-oriented.
• Professional appearance and demeanor.
• Strong relationship-building skills.
• Ability to thrive in a fast-paced environment.
• Comfortable speaking with homeowners, business owners, and property managers.

Compensation

• $18-20 per hour
• Mileage reimbursement or company vehicle (if applicable)
• Health insurance benefits after 90 days
• 401(k) with company match after 90 days
• Paid training
• Paid time off

Performance Expectations

• New customer acquisition goals
• Lead response time standards
• Customer retention and satisfaction metrics
• CRM accuracy and activity tracking

About Super Scoopers

Super Scoopers is a locally owned pet waste removal company serving North Texas. We help homeowners, HOAs, apartment communities, and commercial properties maintain cleaner, healthier outdoor spaces through dependable service, clear communication, and a commitment to customer satisfaction. Super Scoopers is an Equal Opportunity Employer.

Job Type: Full-Time
Location: Frisco, TX
Schedule: Monday–Friday with occasional evenings or weekends for events and networking opportunities.